Question: To be most direct: will TCC staff and faculty be allowed to checkout material from VBPL, even if they are not Virginia Beach residents, without paying the non-resident fee? Please be direct with the answer.
Answer by the Library Communications Team: This question was answered on March 11, 2013. The information in bold was added to make the answer as clear and direct as possible.
"From the very beginning of this project, the goal has been for seamless service and reciprocal borrowing. That does mean that TCC students, faculty and staff, including non-residents, will be able to borrow VBPL materials free of charge and VBPL residents will have access to TCC materials."
"A prudent question is one-half of wisdom" - Francis Bacon
May 15, 2013
April 30, 2013
LPC
Question: I understand that Chesapeake Public Library has the Library Payment Center Kiosk. They also have Symphony. Their customers can put money on their account for printing and paying fines. What is the hold up with VBPL?
Answer by Clara Hudson, Support Services Manager: The City government and Library of both Virginia Beach and Chesapeake are very different organizations. Each city has implemented their LPCs based upon their own unique situations and varying diverse City and departmental policies and procedures.
The implementation of the library payment centers for VBPL has involved, and been reliant on, a complex and diverse set of processes and departments for compliance with standards set by the City of Virginia Beach and VBPL for quality customer service, protection of privacy and accuracy of accounting.
The good news is that the testing is almost complete and, in May, the public will be able to use the LPCs to pay for print.
Answer by Clara Hudson, Support Services Manager: The City government and Library of both Virginia Beach and Chesapeake are very different organizations. Each city has implemented their LPCs based upon their own unique situations and varying diverse City and departmental policies and procedures.
The implementation of the library payment centers for VBPL has involved, and been reliant on, a complex and diverse set of processes and departments for compliance with standards set by the City of Virginia Beach and VBPL for quality customer service, protection of privacy and accuracy of accounting.
The good news is that the testing is almost complete and, in May, the public will be able to use the LPCs to pay for print.
April 23, 2013
JUL materials checked out . . . ?
Question: If I cannot place a hold on JUL items, how can they already be checked out? I'm referring to a music CD. Is JUL staff the only staff that can check out JUL items at this time?
Answer by Neva White, Community Services Manager, TCC/CVB Joint Use Library: This can be a bit confusing. There are no JUL items that may be placed on hold. No one, not even JUL staff, can put holds on these items. The bulk of the JUL/SR items are 'checked out' to Library Closed until the opening of JUL. These items are shadowed in the catalog but visible to staff in Workflows, so you will definitely see JUL items checked out or non-circulating.
When the SR items were switched to JUL and 'checked out' to Library Closed, there were some that were actually already checked out to customers and some items that had holds on them before we closed SR. Additionally, there is a collection on the Bookmobile, which is being used temporarily for customers to pick up holds, return items and browse during the transition from SR to JUL, so there will continue to be a limited number of circulating JUL items.
Answer by Neva White, Community Services Manager, TCC/CVB Joint Use Library: This can be a bit confusing. There are no JUL items that may be placed on hold. No one, not even JUL staff, can put holds on these items. The bulk of the JUL/SR items are 'checked out' to Library Closed until the opening of JUL. These items are shadowed in the catalog but visible to staff in Workflows, so you will definitely see JUL items checked out or non-circulating.
When the SR items were switched to JUL and 'checked out' to Library Closed, there were some that were actually already checked out to customers and some items that had holds on them before we closed SR. Additionally, there is a collection on the Bookmobile, which is being used temporarily for customers to pick up holds, return items and browse during the transition from SR to JUL, so there will continue to be a limited number of circulating JUL items.
March 18, 2013
Follow up on JUL/TCC cards
Follow up to the JUL non-resident question and answer: The public (non-TCC students) can get a Community Services library card from TCC for free and use that card to check out TCC books in any TCC branch. Since non-resident TCC students will now be able to check out VBPL materials free of charge, does that mean that members of the public can do this as well, as long as they use a TCC Community Services library card?
Answer by Nick May, Technology Services: No, TCC Community Services library card holders cannot check out VBPL items at JUL or at any other VBPL location. The TCC Community cards will not be added to the Sirsi/Workflows database as the TCC Student cards will be. Since they won’t be in the database, they can’t be used to check out VBPL materials. TCC Community Services library card holders wishing to check out VBPL materials at JUL will have to get a VBPL card and pay any appropriate non-resident fee.
March 13, 2013
New Book Stickers
Question: Today, Inside VBPL posted an article about New books and stickers. My question is the following: Why are we wasting materials (i.e. new book stickers), when another branch has the option of throwing away the new book sticker that has been placed upon the item? If staff want new books for display, directors station reports can be generated and books can be pulled without the need to place and remove stickers. The branches either need to leave stickers on that are placed, or items do not need to have new book stickers. All branches have staff capable of pulling directors station lists for new book displays, just like Onshelf Hold Lists, if that is what is halting the process.
Answer by Clara Hudson, Support Services Manager: The use of NEW stickers was agreed on by representatives from each Agency and moved forward based on that agreement. Speak to your Manager if you have further concerns about the current process. The critical element for catalog integrity is that staff no longer use the home location of NEW.
Answer by Clara Hudson, Support Services Manager: The use of NEW stickers was agreed on by representatives from each Agency and moved forward based on that agreement. Speak to your Manager if you have further concerns about the current process. The critical element for catalog integrity is that staff no longer use the home location of NEW.
March 11, 2013
JUL & Non-Residents
Question: We are getting close to opening JUL and a few of us were talking and the subject came up about staff, faculty, and students and what will be done with all those who are not residents of Virginia Beach. Currently if you are a staff member and you are not a Virginia Beach resident you cannot borrow material from the VB library unless you pay $35 yearly. I would assume that if TCC staff, faculty and students are not Virginia Beach residents that they would also have to pay $35 annually to use the Virginia Beach Public Library materials. One of my co-workers is telling us that is not the case. That TCC staff, faculty, and students will be allowed to borrow material from VBPL even if they are not VB residents. I know that can’t be true. Why would VBPL staff have to pay $35 yearly for the privilege to borrow material from the library where we are employed and TCC staff , faculty and, students would not have to pay for this same privilege. That just wouldn’t make sense.
Answer by David Palmer, Public Services Manager: From the very beginning of this project, the goal has been for seamless service and reciprocal borrowing. That does mean that TCC students, including non-residents, will be able to borrow VBPL materials free of charge and VBPL residents will have access to TCC materials.
Answer by David Palmer, Public Services Manager: From the very beginning of this project, the goal has been for seamless service and reciprocal borrowing. That does mean that TCC students, including non-residents, will be able to borrow VBPL materials free of charge and VBPL residents will have access to TCC materials.
March 5, 2013
Transfers
Question: I would like to get an explanation as to why people are being transferred to jobs instead of those jobs being posted so that all interested applicants can apply and be considered.
Answer by Nancy Pavona, Administrative Services Manager: Marcy, as the Library Director, and LET, the Library Executive Team, has the authority to transfer anyone, at any time, for the good of the department. Recent transfers have all been lateral transfers and based on what is best for the department’s current needs. Openings resulting from these transfers have and will be advertised and open to all interested, qualified, applicants. Should you wish to discuss this matter more fully, you may contact Nancy Pavona or David Palmer in Library Administration.
Answer by Nancy Pavona, Administrative Services Manager: Marcy, as the Library Director, and LET, the Library Executive Team, has the authority to transfer anyone, at any time, for the good of the department. Recent transfers have all been lateral transfers and based on what is best for the department’s current needs. Openings resulting from these transfers have and will be advertised and open to all interested, qualified, applicants. Should you wish to discuss this matter more fully, you may contact Nancy Pavona or David Palmer in Library Administration.
Subscribe to:
Posts (Atom)